Northern Illinois University

Everything Technology Handbook

Information Technology Services (ITS)

ITS
Walk-In Service: Telephone/Security 114
Phone: 815-753-8100
E-mail: helpdesk@niu.edu
Web: its.niu.edu
Hours: posted on the web

The ITS Helpdesk is responsible for providing support to NIU students for the following services:

  • Password resets
  • Telephone/Voicemail problems
  • Blackboard support
  • MyNIU support
  • Student E-mail support
  • Wireless connections*
  • Network connections*
  • Software*
  • ITS Labs
  • Smart Classrooms

New Service

Fall 2009 marks the launch of the ITS Self-Service Portal and Knowledgebase, a virtual Helpdesk that delivers 24/7 self-service assistance.

*Students living in the residence halls and Northern View Community should contact the ResTech Helpdesk at restech@niu.edu or 753-6267.